Help
Frequently asked questions
Quick answers about buying, paying and getting access.
Buying
Do I need an account to buy?
Yes. Creating a free account means your orders, downloads and licence keys are attached to you and can be accessed again later. Create an account.
What currency are prices shown in?
Prices are shown in the currency set for each product, which is normally Nigerian Naira (NGN). The final amount is confirmed at checkout before you pay.
Can customers outside Nigeria buy?
We aim to serve international customers. Whether a particular card or payment method is accepted depends on what our payment provider offers at checkout. If you have trouble paying, contact us.
Are third-party products genuine?
We only list third-party products we are authorised to supply. Each third-party product page names the vendor and explains the basis on which we supply it.
Payment
How do I pay?
You pay by card on the secure payment page of our payment provider, the Mastercard Gateway. We never see or store your full card details.
My payment went through but my order still shows as pending. What should I do?
We confirm every payment directly with our payment provider before fulfilling an order, which can occasionally take a few minutes. If your order is still pending after that, contact support with your order number — please don't pay a second time.
Delivery & access
How do I receive what I bought?
It depends on the product type, and each product page explains it under "Delivery & activation". Downloads and licence keys appear in your account after payment is verified. Vendor activations, subscriptions and services may need a member of our team to complete setup.
Where can I find my downloads and licence keys later?
Sign in and go to your account. Downloads may be limited to a set number per purchase, as shown on the product page.
How do subscriptions work?
Subscription products show the price and billing frequency (for example, per month) before you buy. Each payment covers one billing period. Subscriptions don't currently renew or charge you automatically: your account shows when the period ends, and you can buy the plan again to continue. You can also request cancellation from your account.
Refunds & support
Can I get a refund?
Because digital products can be copied once delivered, refunds depend on the product and whether it has been accessed. Read our refund & cancellation policy and the refund terms on the product page.
Will these tools guarantee my rankings or sales?
No. Good tools help you understand and improve your online performance, but no honest seller can guarantee search rankings, leads or revenue. We describe what each product does and what it doesn't.
How do I get help?
Use our contact form. Include your order number if your question is about a purchase.