DIGITAL COREDIGITAL CORE

Legal

Refund & cancellation policy

Digital products can be copied once they are delivered, so refunds work a little differently from physical goods. Here is how we handle them.

Draft under legal review. This page is a working draft and may change before it is finalised. If anything is unclear, please contact us.

1. Product-specific terms

Each product page has a "Refunds" section. Where a product's terms are more generous than this policy, the product terms apply. This policy does not affect your rights under the Federal Competition and Consumer Protection Act 2018.

2. When you can get a refund

We will refund you in full if:

  • you were charged but we could not deliver the product;
  • you were charged more than once for the same order;
  • a licence key or access we supplied does not work and we cannot fix or replace it within a reasonable time;
  • the product is materially different from its description on our website.

3. When refunds are not normally available

Unless the product page says otherwise, we cannot normally refund:

  • downloads that have been downloaded, or licence keys that have been revealed, when the product works as described;
  • vendor activations that have been completed;
  • services that have been fully performed.

If a service has started but is not finished, we may offer a partial refund for the work not yet done.

4. Subscriptions and cancellation

  • Subscriptions do not currently renew or charge you automatically. Each payment covers one billing period.
  • You can send a cancellation request at any time from your account under Subscriptions. Our support team reviews it and confirms the outcome by email.
  • Periods already paid for are not normally refunded, unless one of the reasons in section 2 applies.

5. How to request a refund

Please contact us within 14 days of your purchase, with your order number and the reason for your request. We may ask for details or screenshots to understand the problem, and we may first try to fix it or replace the product.

6. How refunds are paid

Approved refunds are made to the original payment method through the Mastercard Gateway. How long the money takes to reach you depends on your bank or card issuer. When a refund is processed, related licences, downloads and access for that order are withdrawn.

7. Contact

You can contact DIGITAL CORE TECHNOLOGY SERVICES LIMITED using the contact form or by email at [email protected], or by post at B2, Halibiz Mall, Ndola Crescent, Wuse Zone 5, Abuja, FCT, Nigeria.